Terms & Conditions

 

Ordering

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Advanced Battery Supplies cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

It is the customers responsibility to check if their vehicle is fitted with EFB or AGM batteries, which is a new Technology. Fitted to Start Stop, BMW from 2007 - Onwards, Certain Chrylser and Stat Stop Manufactured vehicles.

Delivery and Returns

Advanced Battery Supplies returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded.

Any product found on receipt to be damaged must be reported to us immediately.
Call us on 0800 195 98 97 Free from UK Landlines (Monday to Friday 9am-5pm Saturdays 9am - 12:30pm).

If you have ordered a battery but change your mind or find that something else is at fault with your vehicle then please contact us immediately. At this point and provided that the item has not already been delivered, we will try to cancel the delivery with the courier so that we can offer you a refund.

If the parcel has already been dispatched and is still in the courier's possession we will refund you the full amount minus £6.95 for postage.

If you have already received the item then the cost for item collection incurs a further £21

Exchange

If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer.

If our labels are removed from the product – the warranty becomes void.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Advanced Battery Supplies will not be held responsible for items lost or damaged in transit.

All shipping back to Advanced Battery Supplies is paid for by the customer. We are unable to refund you postal fees.

Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.

If you are returning items for exchange please be aware that a second charge may apply.

Warranties

In the instance of a warrantied product failing you must contact us. In most circumstances a replacement battery will be issued immediately and sent with a 24 hour courier. We also collect the faulty battery free of charge. Our team will diagnose the fault over the phone or by email. We cannot exchange a flat (discharged) battery, only faulty products. If something on the vehicle has drained the battery, or the alternator has failed, this would not cover under warranty.

We cannot exchange a flat (discharged) battery, only faulty products. If something on the vehicle has drained the battery, or the alternator has failed, this would not cover under warranty. Below is Battery State of Charge chart.

Battery State Of Charge Chart

Testing a faulty battery

Before we can accept return of a faulty battery, you should have the battery VOLTS & CCA (Cold Cranking Amps) tested locally likes ATS, Quick fit or Halfords

Our product warranties cover product replacement only i.e. we guarantee the product against physical failure for the duration of x years (usually 4) We will supply a replacement battery in the instance of product failure during that period.

Faults caused by under-charging the battery

We do not accept product returns that are caused by vehicles with malfunctioning alternators** We also do not accept product returns from owners of vehicles that are driven for less than 30 miles per week. Where the vehicle is driven less than 30 miles per week the battery is not charged regularly enough to be considered normal operation. We would advise the regular use of a battery maintenance charger.

This includes Leisure Batteries such as those used in Motorhomes, Caravans, Boats etc. Where a leisure battery has been left uncharged for such a period of time as to cause the battery to sulphate.

Negligence on your part may be investigated if we doubt that your claim is genuine.

However, as a general rule our warranties are No Quibble!

(** The vehicle's alternator re-charges the battery whilst the engine is running)

Non-Returnable

Discounted or our end of line products can only be returned for repair no refunds of replacements will be made.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contract us. In the unlikely event that the product arrives damaged or faulty, please contact Advanced Battery Supplies immediately, this will be given special priority and you can expect to receive the correct item within 72 hours. Any incorrect items received all delivery charges will be refunded back onto you credit/debit card.

Delivery service

We try to make the delivery process as simple as possible as we can send your order to either your home or to your place of work.

Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days. Delivery is intended to be next working day and this is what service we pay the courier for. Sometimes problems can occur on the roads, in the courier depot's or other unforeseen problems which may delay your parcel. These problems (rarely) but sometimes unfortunately happen and we do our best to track the parcels and keep the customer informed. You must allow up to 48 working hours for delivery.

We will attempt to email you if we become aware of an unexpected delay due to a courier issue.

All our parcels are sent with couriers. We use 3 different courier services to cover most areas of the UK. Our service is just to UK Mainland only. Scottish Highlands is fine but may take 2 - 4 days to deliver. Isle of wight is also ok for our couriers but Isle of Man, Northern Ireland will incur an extra £9.00 delivery charge.

Each item will be attempted to be delivered twice. The Courier will either card you or leave a txt message to say they have been. Please put delivery instructions on checkout if you live in remote areas or you know of any road blockage near you. We give the couriers all the information we can so the parcels are delivered in time.

Export restrictions

At present Advanced Battery Supplies only sends goods within the UK. We plan to add exports to our services in the future. If however you have a special request please contact us your requirements.

Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.

Security

We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Advanced Battery Supplies uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.

We will use the information you provide only for the following purposes.

* To send you newsletters and details of offers and promotions in which we believe you will be interested.
* To improve the content design and layout of the website.
* To understand the interest and buying behavior of our registered users
* To perform other such general marketing and promotional focused on our products and activities.

Conditions Of Use

Advanced Battery Supplies and its affiliates provide their services to you subject to the following conditions. If you visit our shop at Advanced Battery Supplies you accept these conditions. Please read them carefully, Advanced Battery Supplies controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.

If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.

Copyrights

All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Advanced Battery Supplies and are protected by international copyright laws.

License and Site Access

Advanced Battery Supplies grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Advanced Battery Supplies.

Product Descriptions

Advanced Battery Supplies and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.

From time to time there may be information on Advanced Battery Supplies that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.

Prices

Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and include VAT and delivery.

Please review our other policies posted on this site. These policies also govern your visit to Advanced Battery Supplies.

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